Frequently Asked Questions

What is the cancellation policy? 

Bookings canceled at least 60 days before the start of stay will receive 100% refund.

Bookings canceled at least 30 days before the start of stay will receive a 50% a refund.

Travel Insurance purchased is non-refundable.  


We do offer a cancellation/interruption policy that covers many reasons for cancellation prior to or during your stay.  Feel free to reach out for more information on what this policy does/does not cover. 

What time is check-in/check-out? 

Our check in time is 4 PM CST.  Our housekeepers are hard at work on your condo so we do ask that you do not disturb them by knocking or coming into the condo if it is open. If they finish early and inspectors are able to check early, we will contact you by email or text to let you know.


Please plan your arrival as close to 4 PM as possible or make plans for the day around town. Armbands are not distributed prior to going into the condo and we are not able to store luggage and personal belongings until then as well. We do not have an office on-site at Destin West and do not require any “check-ins” on arrival. If you have guests arriving prior to you, be sure to pass the door code and this info along to them ahead of time. We will not be sharing info with anyone not named on the contract.  


Our check out time is 10 AM CST.  We are unable to allow late checkouts. 

What is check-in procedure? 

We do not have an office on-site at Destin West so we offer contactless check in.  All check in info including printable parking passes will be sent by email around 7 days prior to check in. Your door code will work at 4 PM so you will just go straight to your condo anytime after 4 PM.  

Are there any pet friendly condos? 

As much as we love dogs, all of our resorts have a no guest pets policy.  

How do I make my final payment? 

All final balances are charged to the credit card on file on the balance due date. No need to call with payment info if nothing has changed.  If you need to change the credit card used for the final balance, just be sure to call us prior to the final balance due date. 

Are boat slips available? 

For our Destin West guests, we do have several boat slips available for rent. The cost will be $250 and includes trailer parking off-site nearby. Please be sure and let us know as early as possible if you would like to add a boat slip to your reservation. 

Have another question? Contact Us